How can we help?
Help Topics
Account
27 Articles- How do I create an ATRAM Prime account?
- My app timed out while creating an ATRAM Prime account
- I left a page open during signup
- I dropped off while creating an account
- I did not finish signing up
- Do I need to sign up again if I already have an ATRAM account from Seedbox or GInvest?
- Can I sign up again if I am already a Prime Member?
- I did not receive a verification email
- I did not receive an One Time Password (OTP)
- My One Time Password (OTP) has expired
Cash Balance
7 Articles- How can I fund my ATRAM Prime account?
- My deposit was not credited to my ATRAM Prime account
- How can I add funds using Metrobank Online Bills Payment?
- How can I add funds using BPI Online Bills Payment?
- How can I add funds using BDO Online Bills Payment?
- What is the basis of maintaining balance?
- How can I withdraw my funds from my ATRAM Prime account?
Invest
13 Articles- How can I fund my ATRAM Prime account?
- My deposit was not credited to my ATRAM Prime account
- What are the fees?
- What is Investment Market Value (IMV)?
- What is Client Risk Rating?
- What is Product Risk Rating?
- How can I buy investment products?
- How can I sell investment products?
- How can I migrate my ATRAM holdings to ATRAM Prime?
- How long does it take for my subscriptions to be completed?
Others
3 Articles- How can I share my feedback?
- How can I follow up?
- How can I provide feedback on my onboarding experience?
ATRAM Prime
14 Articles- What is ATRAM Prime?
- What is the difference between ATRAM and ATRAM Prime?
- What are ATRAM Prime’s Key Features?
- What funds are available in ATRAM Prime?
- Why ATRAM Prime?
- What is the difference between Free Account and Prime Membership?
- Can I make a Joint and ITF Account in ATRAM Prime?
- What is the Knowledge Hub?
- What is an Investment Management Account (IMA) Contract?
- ATRAM Prime Terms and Conditions
App
4 Articles- How do I install ATRAM Prime?
- I cannot install the ATRAM Prime app
- My ATRAM Prime app keeps on crashing
- How can I update my app?
Prime Membership
11 Articles- How do I become a Prime Member?
- My Government ID is not Valid
- I cannot scan my Government ID
- I cannot download my IMA Contract
- What is the Session with the Client Advisor?
- What is the status of my Prime Membership application?
- Why did I get my Prime Membership application rejected?
- How can I fund my ATRAM Prime account?
- What are the fees?
- What is Client Risk Rating?
Copyright @ 2022, ATRAM. All rights reserved.
Copyright @ 2022, ATRAM. All rights reserved.